Our Terms & Conditions
Welcome to the KinetIQue website terms and conditions for use. These terms and conditions apply to the use of this website at www.KinetIQue.co.uk.
By accessing this website and/or placing and order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
We may revise these terms and conditions at any time by updating this posting. You should check this section of the website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
Purchasing From Us
We always take payment from your card at the time we receive your order. By placing an order through our online checkout process, you are deemed to have made an order. As part of the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an acknowledgement, detailing your order.
Whilst we make every effort to try and ensure that all prices on our website are accurate, occasionally errors do occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible. You will be given the option to reconfirm your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund.
Once we have dispatched to you, this will constitute our acceptance of your order and will form the contract of purchase even if the payment had been made previously. We will send you a dispatch confirmation by email, unless we have notified you that we do not accept your order or you have cancelled your order. By using this website you confirm that you are at least 18 years old or if you are not, then you must have obtained authority or consent from a parent or guardian to do so.
We may refuse to accept an order:
a.Where the goods are no longer available or we have made an error in pricing or product description.
b.If authorisation for your payment has been declined or you fail to meet the criteria set out in our terms.
c.Where you live outside our delivery area.
Where necessary we will issue a full refund.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. We review our pricing regularly and reserve the right to increase or decrease retail prices as necessary.
The KinetIQue Guarantee - Exclusions
1.KinetIQue jewellery that has been resized or altered by a jeweller other than through KinetIQue. Any resizing work needs to be returned to us to keep your guarantee validated.
2.General wear & tear and/or jewellery showing signs of damage in any way.
3.Theft or loss of The IQ Diamond.
4.The loss of optical properties due to wilful mistreatment, negligence or incidental damage such as scraping.
5.Cracking or chipped through improper care.
6. Jewellery that is returned without original documentation.
All our jewellery is made especially for you and we aim to deliver items around 10 – 15 working days from the date of ordering.
Although we make every effort to deliver goods within the estimated timescales, delays are occasionally inevitable due to unforeseen factors. If there are any delays with your order, we will ensure you are contacted immediately by email and/or telephone.
We are not laible for any delay or failure to deliver your order within the estimated times given.
Risk of loss and damage of your order passes to you at the time when it is delivered.
Cancellation, Returns & Exchanges
If you wish to exchange your item, additional postage will be payable for the exchanged item to ensure we can send it safely to you. Postage can be paid by credit card or personal cheque, which can be included with the returned item.
A straight exchange can be made if an item is of equal value. If an item is of greater value, please contact us to arrange additional payment. If an item is of lesser value than the original purchase, a refund will be issued with the difference, less postage & handling.
30 Day Returns or Exchange - Exclusions
1.Earrings, unless faulty, due to health and hygiene.
2.Specially designed or custom engraved jewellery.
3.Items that have been altered, engraved or resized.
4.Jewellery that has been previously exchanged, repaired or resized
6.If the security tag has been removed or there is evidence that it has been tampered with.
7.Jewellery that is returned without original documentation.
All returned KinetIQue jewellery remains the responsibility of the sender until we sign for it. KinetIQue is not responsible for return items lost or damaged during posting.
KinetIQue is not responsible for postage, handling or insurance charges for returning the order to us. Any postage charges incurred, are not refundable by KinetIQue.
Any jewellery order received after the 30-day period (from receipt) will not be accepted for refund or exchange.
If you wish to cancel your order, you may do so in writing to firstname.lastname@example.org, before or after receipt of the goods, we will issue you with a returns number that must be included if the goods have been received.
You may return goods that you have ordered from us for any reason and at any time within 30 days of receipt for a full refund or exchange. The costs of returning the goods to us shall be borne by you unless the item is being returned as faulty. If you wish to exchange, additional postage will be payable for the exchanged item, which can be paid by credit card or cheque which may be included with the returned order.
A straight exchange can be made if an item is of equal value. If an item is of greater value, please contact us to arrange additional payment. If an item is of lesser value, than the original purchase, a credit will be issued to their KinetIQue account. Credits have no expiry date and may be used on any regular or sale item.
For further details, please refer to our Returns Policy.
Links to this website
You must obtain our written consent to create a link to any page of this website and in doing so it is entirely at your own risk. The exclusions and limitations set out below will apply to your use of this website by linking to it.
If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and is subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the KinetIQue logo;
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any KinetIQue trade marks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.
This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure.
Disclaimer and Liability
While we endeavour to ensure that the information on this website is correct. However, we cannot warrant the accuracy and completeness of the material on this website. We may make changes to the material on this Website from time to time, or to the products and prices described in it, at any time without notice.
KinetIQue does not accept liability for any indirect loss, consequential loss, loss of data, loss of income and/or loss from claims of third parties arising out of the use of our website, or for any products or services purchased from KinetIQue. We will only be liable for direct loss, up to the total maximum price of the product or service purchased, in respect of any claim.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply.
Copyright and other relevant intellectual property rights exists on all text relating to the company’s services and the full content of this website, belongs in its entirety to KinetIQue Ltd. It may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent except:
You acknowledge and agree that the material and content contained within this website is made available for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website.
You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
This company’s logo's are registered trademarks of this company in the United Kingdom and other countries. The brand names and specific services of this company featured on this web site are trademarked.
These terms and conditions form part of the agreement between the customer and us. Your accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.